Why do I need to upgrade my box?

Some satellite boxes last a long time! There are still a few older satellite boxes in use today that run on legacy broadcast standards. 

Moving to the new satellite in early April requires all channels to be transmitted using newer technical standards and methods over satellite (specifically DVB-S2 and MPEG4). 

Unfortunately, older satellite boxes are not compatible with the new standards and would lose access to all channels when we move to the new satellite. 

Sky Open, eden+1, Bravo+1 and Al Jazeera already broadcast using the new standards or methods. If you can't watch those channels, then your satellite box is one of those older boxes and it's time to upgrade. Upgrade your satellite box as early as possible and before April to keep watching free live TV and futureproof your setup.

 

Other FAQs

What's happening Why is this satellite transition taking place? Am I tuned in through satellite? What do I need to do? Upgrade options to replace an older satellite box Will I need to repoint or adjust my satellite dish? What if I get both Freeview and Sky through the same dish? Intermittent satellite reception issues

FAQ Categories

General Recording Streaming Accessibility & Features Setup & Equipment Technical Help TV Guide & Channels Troubleshooting Guides

Network Status

UHF
All Good
UHF
Satellite
All Good - expect outages 7 & 8 March

Planned outage 00:15-6am on Fri 7 Mar & Sat 8 Mar: Satellite channels will be off air as New Zealand satellite operators carry out satellite testing.

If you've lost Sky Open (ch15), eden+1 (ch18), Bravo+1 (ch9) and Al Jazeera (ch20), please see here.

Satellite
Streaming
All Good
Streaming
EPG
All Good
EPG

Note: The UHF and Satellite network status info is provided directly by transmission providers and broadcasters.

Network Status

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